FAQ and Shipping Policy

What Methods of Shipping Do You Offer?

At US Vape Wholesale, we proudly offer a range of shipping options, including FedEx, USPS, DHL, GSO, and UPS. If you have a UPS or FedEx account that your prefer to use, simply reach out to one our representatives who will assist you with your order. Feel free to contact our sales department for any other shipping questions.

 

Is There a Daily Cut-Off for Free Shipping?

Yes. We’re proud to offer the convenience of same day shipping, but in order to qualify all orders must be placed before 1:00 pm PST.

 

What are the Methods of Payment that You Currently Accept?

At this time, US Vape Wholesale accepts all major credit cards (Visa/Mastercard/Discover/American Express), as well as checks if a local pick-up is being made. We also accept wire transfers and Chase QuickPay. You will be pleased to know that we do not charge credit card processing fees.

 

Do You Offer Any Kind of Exchange or Warranty Program?

At US Vape Wholesale, we are pleased to honor the warranty programs for the all of the manufacturers of our products. Receiving a product with any sort of a defect is enough of a hassle and setback for you, so we don’t mind dealing with the manufacturer directly. Please visit the support section of our website and we can begin the painless process of crediting back your account, or getting you the necessary exchange.

 

Do You Accept Returns on Any of the Products You Sell?

At this time, due to strict rules issued by the manufacturers, all sales must be considered final. The exception to this would be defective items, as those are sorted out through warranty programs. Please consult with our warranty section for more information.

 

With These Great Prices, How Can I Be Sure That I’m Getting Authentic Products?

That’s a fair concern – we do take pride in our amazing prices at US Vape Wholesale. You can rest easy when purchasing through us, however, as we only buy products directly from the manufacturers. We have great relationships that we’ve built on a reliable history, and that’s largely responsible for how low our prices are. All products we sell will also have a validation label that you can check with the manufacturer’s website to ensure authenticity.

 

Shipping Policy

  • UPS ground (4-5 business days) is our standard mode of shipping. Cost will be calculated based on your location.
  • Golden State Overnight (only available for orders to California, Arizona and Nevada) is also an option.
  • USPS 2-day Priority shipping is also available, and that is done at a flat rate of $18.75 per box.
  • International orders will be sent via DHL Standard Shipping. USPS International is also an option on request.

Please note: US Vape Wholesale is not responsible for any shipping costs associated with warranty exchanges or returns.